1. 14-day cooling-off period
EU/UK consumers may request a full refund of unused Travel Credits within 14 days of purchase, provided fewer than 10% of the purchased credits have been consumed.
2. Failed generations
If an AI service fails to deliver a usable result due to a technical error on our side, the credits used are automatically returned to your balance within 24 hours.
3. Quality guarantee
If a generated itinerary contains material factual errors (e.g., closed attractions listed as open), report it within 7 days of generation and we will re-run the service at no cost or credit back the amount used.
4. Non-refundable items
Credits older than 14 days that have been fully consumed, promotional credits granted for free, and third-party bookings arranged via partner links are non-refundable through Alcid AI.
5. Bank transfer orders
Orders paid by bank transfer are refunded to the originating account within 10 business days after approval. Currency conversion fees are not reimbursed.
6. How to request a refund
Email [email protected] from the address on your account with your order ID and reason. We respond within 3 business days.
7. Chargebacks
Please contact us before initiating a chargeback — most issues are resolved within a day. Unjustified chargebacks may result in account suspension.