Contact

Talk to the Alcid AI team.

Questions about the marketplace, credits, or a specific AI service? We're here. Most messages get a reply within one business day.

Customer support

Order help, credits, refunds and account issues.

[email protected]

Call us

Partnerships, press and urgent order questions.

+44 506 177 482

Response time

Monday–Friday, 09:00–18:00 CET. Typical reply within 24 hours.

Registered office

Alcid AI sp. z o.o.
Wronia 45/U2
00-870 Warszawa, Poland

Before you write

Many questions are answered in our policies and FAQ at the bottom of every page. For refund requests, please review the Refund Policy. For account and data questions, see the Privacy Policy.

Why Alcid AI

An entire travel agency,
reimagined as AI.

Alcid AI turns the messy, multi-tab work of planning a trip into a single, elegant marketplace of specialised AI services. Every card is a purpose-built expert — from flights and visas to hidden gems and Michelin dining — powered by the same premium credit balance.

Browse the marketplace See pricing

Avg. 20s generation

120+ countries

30+ AI services

Live now

Kyoto · cherry blossoms

Generating day 5 of 7…

Flight price analyzer

80 Credits · ~12s

Best fares from LHR → HND across 42 airline combinations, layover reliability weighted.

Credits

1,240

Never expires

Specialized AI, not one generic bot

Every service on the marketplace is tuned for a single job — visas, flights, hidden gems, family logistics. Each one performs like a domain expert, not a chat window.

One marketplace, dozens of services

From a weekend escape to a private multi-country itinerary, everything a traveller needs lives in a single, coherent place. No app switching, no re-explaining yourself.

Seconds, not spreadsheets

Live generation happens in real time — you watch the AI think, iterate and refine. Most services deliver a full, editable result in under 30 seconds.

Transparent, credit-based pricing

Nothing hidden. Every service shows its credit cost before you run it. Credits never expire and are always yours.

Global coverage

120+ countries, 500,000+ AI trips generated. Alcid AI speaks the language of every destination — literally.

Made for real travellers

Editorial curation, human-tested outputs and travel-first UX. Built by people who plan trips for a living.

Frequently asked

Everything you might wonder.

Short, direct answers to the questions travellers ask most.

Alcid AI is the world's first AI Travel Marketplace. Instead of a single AI assistant, you get instant access to dozens of specialized AI travel services — trip planning, flights, hotels, restaurants, visas, packing, hidden gems and more — each one tuned for a specific job.

Travel Credits are the single currency for the entire marketplace. 1 Credit equals €0.10, minimum purchase is 50 Credits, and every AI service shows its cost transparently before you use it. Credits never expire.

No. Alcid AI is fully pay-as-you-go. No trials, no auto-renewals, no monthly fees. You top up Travel Credits once and spend only when you use a service.

Yes. Every service ships with a Live AI Preview — a multi-step interactive experience that shows you real AI output before you spend a single credit.

Currently bank transfer, with card, PayPal and Stripe Checkout arriving next. Bank details are emailed the moment your order is placed, and your credits unlock the second the transfer clears.

Your trip preferences stay yours. We never sell personal data, we minimise what we collect and every AI request is scoped to your session only. Full details live in the Privacy Policy.

Still curious? Email [email protected] — we reply within one business day.